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Скачать книгу (размер 1 299 Kb , формат fb2, страниц 256) Аннотация: «You've heard it a million times: «The customer is always right.» But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and…

Скачать книгу (размер 4 318 Kb , формат fb2, страниц 848) Аннотация: Fully updated for the latest regulations and standards, the second edition of this renowned Water Environment Federation book provides students and practicing engineers with authoritative information on state-of-the art facility design and treatment processes. The text addresses the challenges of the design engineer's job--to incorporate new technology and innovations while producing a facility…

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