Pine Joseph B.: Do You Want to Keep Your Customers Forever?
Скачать книгу (размер 483 Kb , формат fb2, страниц 96) Аннотация: «Since 1922, «Harvard Business Review» has been a leading source of breakthrough ideas in management practice. «The Harvard Business Review Classics» series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around…