Evenson: Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Скачать книгу (размер 1 136 Kb , формат fb2, страниц 224) Аннотация: «Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of «Customer Service Training 101» presents proven techniques…