O'Hara: Be My Guest Teacher's Book
(fb2, 64 страницы, 320 Kb)
Жанр: Cambridge University Press
Издательство: Cambridge University Press, 2002
This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.